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CHANGES TO ORDERING PRESCITIONS BY EMAIL

PLEASE CLICK ON PRESCRIPTIONS SECTION ABOVE TO SEE HOW TO GO ABOUT ORDERING ONLINE AND OTHER METHODS.

CHANGE TO PROCEDURE FOR BOOKING ROUTINE APPOINTMENTS

From 1st December 2018 Appointments may be booked as follows:-

  • On-line from 6.00pm
  • By telephone from 9.00am

It will no longer be possible to book appointments in person at reception desk, this will end the unacceptable practice of having to queue outside in order to make an appointment.

Forms to register for online booking are available at reception.

Planned Extension to Quayside Medical Practice

Work will be ongoing from February 2018 - January 2019

During this time access to the car park maybe curtailed and you may need to allow extra time to find a suitable parking space.

The partners apologise for any inconvenience but the situation cannot be avoided while construction work is being carried out.

NEW ARRANGEMENTS FOR CAR PARK

WE REGRET THAT WE HAVE HAD TO SECURE THE SERVICES OF A CAR PARK MANAGEMENT COMPANY FOR OUR CAR PARK.

A CAMERA IS NOW INSTALLED TO RECORD THE NUMBER PLATE OF ALL VEHICLES ENTERING THE CAR PARK.

ANYONE WITH LEGITAMITE BUSINESS IN THE SURGERY MUST ENTER THEIR CAR REGISTRATION NUMBER ON 1 OF 2 IPADS LOCATED IN RECPTION AREA TO RECEIVE A PARKING PERMIT, ALSO IF SOMEONE IS WAITING FOR YOU IN THE CAR PARK THEIR REGISTRATION NUMBER MUST BE ENTERED ON 1 OF THE IPADS.

CAR NUMBER PLATES THAT ARE NOT VALIDATED WILL RECEIVE A PARKING FINE.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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